A regional independent pharmacy uses Intelligent Logistics' Proof of Delivery and Tracking History Retention to answer Prescription Benefit Manager audit requests in minutes — pulling signed delivery confirmations straight from the shipment record, long after the carrier's own retention window has closed.
Industry
Independent Retail Pharmacy
IL capabilities
Proof of Delivery & Tracking History Retention · Shipment Details View
Period
Ongoing, 2026
Indefinite
Proof of Delivery and tracking history retention in Intelligent Logistics
vs. ~90–120 days in a typical carrier portal
Minutes
Time to locate and share a signed POD once a PBM audit request comes in
From inside the shipment record — no carrier call
Centralized
POD, signature, and tracking history linked directly to every shipment
No separate portal, no separate request
Proof of Delivery & Tracking History Retention
Proof That Doesn't Expire With the Carrier's Portal
Every delivery a pharmacy makes to a patient is a claim a Prescription Benefit Manager can ask about — sometimes years later.
Carrier portals typically hold proof of delivery for 90 to 120 days before it ages out. Intelligent Logistics retains every signed delivery confirmation, delivery image, and tracking event indefinitely, linked directly to its shipment record — so a PBM audit request from last quarter, or three years ago, gets answered from the same place, not from a carrier's support line.
120 days
Typical carrier portal POD retention, upper bound
Indefinite
Intelligent Logistics POD & tracking retention
1 record
POD, signature, and tracking linked to each shipment
Minutes
To retrieve and share a POD once requested
Proof of Delivery retention — carrier portal vs. Intelligent Logistics
Indefinite retention
Figures reflect Intelligent Logistics' published Proof of Delivery and Tracking History Retention capability, not a measurement specific to this account. Bar lengths are illustrative — retention in Intelligent Logistics is not bounded by a fixed number of days, so it is shown open-ended rather than to scale.
Shipment Details View · Shipment Search · Data Export
From a Screenshot-and-Search Routine to One Lookup
Before Intelligent Logistics, answering a PBM audit request meant tracking down a Tracking Number Summary page and a delivered-package export, shipment by shipment.
PBM audits review every detail of a claim, and proof of delivery is central to it. The pharmacy's team now opens the shipment directly in Intelligent Logistics, pulls the signed delivery confirmation and tracking history from the same record, and exports what an auditor needs — without switching between a carrier portal and a separate documentation process. What used to take searching and screenshotting now takes one lookup, and the same centralized view stands ready the next time a PBM comes asking.
When every delivery is proof waiting to be asked for, an audit stops being a scramble and starts being a formality.
Intelligent Logistics · Proof of Delivery & RetentionCase study based on customer operations and IL platform capabilities. Customer name withheld for confidentiality.
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