The Early Catch
A large healthcare distributor uses Intelligent Logistics' Delayed Packages Management and Scheduled Reporting to catch temperature-sensitive lab samples trending toward a missed delivery commitment — across every carrier it ships with, before a sample is unusable.
One Report, Every Carrier, Every Morning
The distributor's lab samples travel on ice from clients and have a hard usability window — if a sample doesn't arrive in time, it can no longer be used. Before this report, checking on at-risk shipments meant working carrier by carrier, across separate systems.
The Delayed Packages report gives the Customer Experience team a single, consolidated view of every shipment that will not deliver by its carrier commitment — regardless of which carrier is moving it. Filtered to in-progress, delayed shipments from the last three days, the view below already flags 251 shipments spanning UPS Next Day Air, UPS Ground, and FedEx Ground on one screen, each with its scheduled delivery date, days until delivery, and full milestone history.
Proactive Instead of Reactive
The report runs automatically, once a day, and lands directly with the Customer Experience team — no one has to remember to go looking for it.
Because the report is delivered daily rather than pulled on demand, the team now catches at-risk samples while there's still time to act — rerouting, expediting, or notifying the client — instead of learning a sample is unusable after a customer calls in. The result is a Customer Experience team that gets ahead of cold-chain problems instead of explaining them after the fact.
When every carrier's delayed shipments show up in one place every morning, a narrow window to save a sample stays a window — not a surprise.